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Customer reviews of Hiltop Motors Ltd
At Hiltop Motors Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Hiltop Motors Ltd
Based on 24 customer reviews
By Simranjyot K on 22 June 2017 | Verified purchase
I bought a Lexus Ct 200h. At first I was on the fence about getting it, but the person I was dealing with, Sean, absolutely sold me the car. He knew his stuff and provided some of the best customer service I have ever encountered, and also I am very happy with the car I purchased!
By Craig W on 01 August 2018 | Purchase not verified
I travelled up to London from Bournemouth to purchase my wife a SLK, Hilltop motors would not budge on their price, so I agreed to pay full amount on the condition that the car was immaculate and that it would not have any alloy wheel damage or door dents. I was assured my one of the staff (not Shaun) that the car was in perfect condition. On arriving I noticed numerous small dents plus some minor frontal valance damage. Shaun dealt with the problem and assured me that the dents would all be sorted on our return in 7 days. We subsequently went up to London to pick up the car, which to be fair had the original dents removed but a load more had appeared.I was very annoyed about this. I then felt that the garage was more interested in selling me their Gold Warranty than offering to pay to remove the dents. I would have more respect if they had done this and would probably purchase the warranty. My wife loves the car and apart from a couple of hopefully minor niggles we are happy.
Warranty sold to us is insufficient
By Matt B on 04 June 2018 | Purchase not verified
We had a good purchasing experience and the car is generally great. However, we have had it a matter of months and we have a problem with the driver-side seat belt which is unsafe. We purchased a 'Premium' extended warranty to give us 'peace of mind' that we could drive away knowing that we will be looked after. Unfortunately, this is not the case as we now have to fork out over £300 to have a new seat-belt fitted as the car is not safe to drive. We should have been told that the 'Premium' warranty does not cover one of the most important functions of the car itself, the seat-belts. I am very disappointed that this has happened.
By John S on 06 April 2017 | Purchase not verified
Brilliant customer service with good quality car selection. I will come back to them for my next car again.