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Customer reviews of Hiltop Motors Ltd
At Hiltop Motors Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Hiltop Motors Ltd
Based on 27 customer reviews
Pros & Cons
By Itai Z on 22 June 2017 | Verified purchase
They were efficient but sold me a vehicle with no brake pads at all had to replace them after 4 months. They were totally worn out
By Clive H on 22 April 2019 | Purchase not verified
Having spent months looking for a particular car we found one at this dealers. We were about 2 1/2 hours away so made an enquiry to see if car was still available. Booked specific appointment to view car and also confirmed with them on morning just as we were about to set out. After 2 1/2 hours of horrendous traffic we phoned the dealer to say we would be delayed only to be told the car had just been sold!! Unbelievably poor service. Why book appointments to view cars if you are going to sell them whilst a potential customer is on route. Clearly they dont care.
By Antonia K on 29 March 2019 | Purchase not verified
Excellent All Round Experience; from Purchase through to Maintenance and MOT. Unbeatable Customer Service. Great Team who are welcoming and knowledgeable.
By Amber O on 22 September 2018 | Purchase not verified
I've read all the reviews on here and everyone has said friendly service.... not sure if I course these guys on an off day or they have new staff. The guy I meet was swinging on his chair was very unfriendly when greeted. Couldn't give two hoots if he sold us the car or not. Very bad derive won't be going again
By Craig W on 01 August 2018 | Purchase not verified
I travelled up to London from Bournemouth to purchase my wife a SLK, Hilltop motors would not budge on their price, so I agreed to pay full amount on the condition that the car was immaculate and that it would not have any alloy wheel damage or door dents. I was assured my one of the staff (not Shaun) that the car was in perfect condition. On arriving I noticed numerous small dents plus some minor frontal valance damage. Shaun dealt with the problem and assured me that the dents would all be sorted on our return in 7 days. We subsequently went up to London to pick up the car, which to be fair had the original dents removed but a load more had appeared.I was very annoyed about this. I then felt that the garage was more interested in selling me their Gold Warranty than offering to pay to remove the dents. I would have more respect if they had done this and would probably purchase the warranty. My wife loves the car and apart from a couple of hopefully minor niggles we are happy.
Warranty sold to us is insufficient
By Matt B on 04 June 2018 | Purchase not verified
We had a good purchasing experience and the car is generally great. However, we have had it a matter of months and we have a problem with the driver-side seat belt which is unsafe. We purchased a 'Premium' extended warranty to give us 'peace of mind' that we could drive away knowing that we will be looked after. Unfortunately, this is not the case as we now have to fork out over £300 to have a new seat-belt fitted as the car is not safe to drive. We should have been told that the 'Premium' warranty does not cover one of the most important functions of the car itself, the seat-belts. I am very disappointed that this has happened.
By John S on 06 April 2017 | Purchase not verified
Brilliant customer service with good quality car selection. I will come back to them for my next car again.